Return policy ｜ In Japan
"Defective product / wrong product by our company"
* The certification of defective products will be confirmed by our company after contacting the customer, and will be confirmed by contacting the customer. Please note that refunds cannot be made before the defective product arrives at our company. In addition, even if the product is defective, it cannot be returned or exchanged in the following cases, so please check the product immediately after arrival.
2) Worn or used items, washing or cleaning
4) After wearing, including fitting, odors, stains, scratches, etc. If different
5) If the product package (including individual packaging bag, box, accessories) is damaged or lost
[Return request method]
If you wish to return, please contact us by e-mail. (Info@commonbase.jp)
[Refund time and refund method]
Refunds will be processed within 5 business days.
If you pay by credit card, you will need to cancel your credit card payment. Refunds may be carried over to the next month or later if returns occur across the deadline of the card company, which differs depending on the card company or the contract details of the customer. We cannot check the contract details regarding your credit card usage, so please contact the contracted card company directly for details.
Return policy ｜ International
Order cancellation, returns, and exchange of purchases
- As rule, purchases cannot be returned or exchanged except.
Refusal of delivery or long-term absence
-Customers are responsible to take delivery of their ordered shipments. If a customer is absent and delivery is not taken by the end of the temporary storage period, the shipment will automatically be returned and the order canceled. Re- Please note that in such a case, depending on the circumstances, the Company can require the customer to pay the round-trip delivery charges.